Do ou offer free shipping Ausralia wide?
No. All Baby Stepz items except Nursery Furniture comes with free shipping to most metro areas. Delivery to Northen Territory and non metro areas please contact us for shipping quote.
What is a metro area?
All suburbs under 20km of major capital city is a metro area. Please contact us for shipping quote for delivery beyond 20km.
How can I contact the courier to find where my parcel is?
When we book the delivery, you will receive an email from us with a tracking number. The items can then be tracked online.
What happens if I am not home for pickup?
All parcels have a tracking number so you can see where your package is. Please provide us a shipping address where you can sign for and receive the product during business hours as additional charges may apply for multiple delivery attempts. Kindly note we do not deliver to PO Boxes.